Privacy policy

Formspace ("we," "us," or "our") provides AI-powered room visualization tools for product catalogs. This policy describes how we collect, use, and share information when you visit our website, request access, or use our services.

Information we collect

• Account information. Name, email address, and password when you register or sign in.
• Business and catalog data. Product images, metadata, workspace settings, and other content you upload or create in Formspace.
• Usage information. Pages viewed, features used, device and browser type, and similar analytics data.
• Communications. Messages you send when requesting access, contacting support, or otherwise communicating with us.
• Cookies and similar technologies. Session cookies that keep you signed in and analytics cookies that help us understand how the product is used.

How we use information

• Provide, operate, and improve Formspace.
• Authenticate users and maintain account security.
• Process catalog content to generate room visualizations and related outputs.
• Respond to access requests, support inquiries, and product updates.
• Monitor performance, debug issues, and analyze product usage.
• Comply with legal obligations and enforce our terms.

Analytics

We use PostHog to understand how visitors and customers use our website and product. PostHog may collect usage events, page views, and technical information such as browser type. When you are signed in, analytics may be associated with your account to help us improve the service.

How we share information

We do not sell your personal information. We may share information with:

• Service providers that host infrastructure, send email, or provide analytics on our behalf.
• Other members of your organization workspace when you use shared team features.
• Authorities or third parties when required by law or to protect the rights, safety, and security of Formspace and its users.

Data retention

We retain information for as long as needed to provide the service, fulfill the purposes described in this policy, and meet legal or operational requirements. You may request deletion of your account by contacting us.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

• Update account details in your profile settings.
• Control browser cookies through your browser settings.
• Contact us to access, correct, or delete personal information where applicable.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of Formspace after changes become effective means you accept the updated policy.

Contact us

Questions about this policy? Email hello@formspace.com.